Contact

Effective Date: July 2, 2026

You can contact StoryVerse for support, billing, refunds, content safety, privacy, and legal questions.

Support Email

Email: support@storyverse.club

We usually respond within 3 business days.

What to Include

For faster help, include:

• The email address used for your StoryVerse account.
• The page, story, order, or subscription involved.
• A short description of the issue.
• Screenshots, receipts, transaction IDs, or timestamps if relevant.

Billing and Refunds

For refund requests, use the subject line "Refund Request" and include your account email, purchase date, plan or credit package, transaction ID if available, and the reason for the request.

Refunds are handled according to our Refund Policy.

Content Safety Reports

To report unsafe content, moderation issues, or policy violations, include the story title, approximate time, account email, and a short description.

StoryVerse prohibits explicit sexual content, sexual content involving minors or age-ambiguous characters, non-consensual sexual content, sexual impersonation of real people, and user-generated pornographic content. AI outputs are moderated, and reports help us improve safety.

Privacy Requests

For privacy or data requests, email support@storyverse.club with the subject line "Privacy Request".